SALON POLICIES

BOOKING
All appointments require a retainer fee (50% of booked services). This fee holds your space exclusively, and is deducted from your service cost at the appointment. All clients MUST book online through our booking website. Online booking helps with accuracy, controlling the amount of people being serviced at one time, and to account for all desired services. 

Create your Adell's Online Booking account at:

www.go.booker.com/location/AdellsNaturalHairSalon/service-menu

We DO NOT overbook and keep clients waiting long hours.

When booking your appointment, we ask that you be as detailed as possible about your services (style, possible treatments, takedown services, etc). Our scheduling policy ensures that we provide you with the appropriate time slot and to not over book our set schedule. 

Some of our services may require consultation before securing an appointment. 

PLEASE NOTE: Our salon only books appointments 3 months out from the current date. (subject to change at anytime)

We began servicing COOPERATIVE children at 6yrs old. If we are not able to complete service our cancellation fee will go into effect (retainer fee).

*No additional guest are allowed in the salon unless the scheduled client is a minor. 

CHANGE A SERVICE

If you need to change your service after booking, you may be asked to cancel your existing appointment , and reschedule. This will require another 50% retainer fee for the new desired service. Also, if your desired service exceeds the original time allotted and there is not enough time available, your appointment may need to be rescheduled for another day/time.

ADDITONAL FEES

We encourage all client to properly detangle their hair before arriving at the schedule salon service. If additional time is need due to detangling, our deep detangling service will be added as an additional service. (Please see our service menu) 

Length, Density (amount of hair), Size, and Styling Details may result in an additional charge. Please consult with your stylist prior to beginning your salon service.

CANCELLATION/ RESCHEDULING

Any cancellations within the 24 hours window of a scheduled  appointment is considerate a LATE CANCELLATION, and the 50% retainer will be applied as the cancellation fee for that appointment. A new retainer fee will be required to book again.

You may reschedule your appointment up to 24 hours before the time of your appointment using your retainer fee only ONE(1) time. 

Please arrive on time for your appointment. We have a 15- minute grace period, and after that time you may be asked to reschedule your appointment, or adjust your services. Please give us a call if you know you will be late. 

NO SHOW 

If a client does not show up for an appointment, this is considered a No Show. Any No Show appointments automatically loses the retainer fee and will be charged 100% of the booked services using the card on file.

Also, future requested appointments will require 100% payment at the time of booking. 

HOW TO CANCEL 

PLEASE DO NOT EMAIL or TEXT US TO CANCEL YOUR APPOINTMENT.

If you need to cancel your appointment you may do so by logging into your Adell's Online Booking Account. 

PLEASE NOTE: Your online account WILL NOT allow an appointment to be cancel within 24 hours of your scheduled appointment.

https://go.booker.com/location/AdellsNaturalHairSalon/service-menu

https://adellsnaturalhairsalon.com/salon-policies

Thank You For Your Cooperation

Adell's Management Team