SALON POLICIES

APPOINTMENT BOOKING

 If you would like to schedule an appointment, please book online. A card is required to reserve an appointment online, over the phone, or in person. If you need assistance or if there is a service that you cannot book online give us a call.  When booking your appointment, we ask that you be as detailed as possible about your services (style, possible treatments, takedown services, etc). PLEASE NOTE THAT COLOR SERVICES (unless a Demi Permanent) AND SERVICES THAT REQUIRE EXTENSIONS REQUIRE CONSULTING AND CAN NOT BE BOOKED ONLINE. Please give us a call to set up an appointment for these services. 

This ensures that we provide you with the appropriate time slot and to not over book our set schedule. If you would like to change your service after you have scheduled an appointment, please give us a call. If your desired service exceeds the original time allotted and there is not enough time available, your appointment may need to be rescheduled. If you are unsure of what services or want to book for a color service, you will need a consultation before booking appointment time can be assigned. Please arrive on-time for you scheduled appointment.
Our Goal is to respect everyone's time and do everything possible to ensure all customers have a proper salon experience.


CANCELLATION POLICY

It is our salon's goal to have things flow smoothly. We DO NOT over book our schedule. We ask that if you need to cancel or reschedule your reserved appointment slot that you do so  NO LESS THAN 24 HOURS BEFORE YOUR SCHEDULED APPOINTMENT.  Also, this is in place to give us an opportunity to accommodate the needs of other clients.  If you have an appointment for a salon service or consultation, this time is reserved exclusively for you, as we DO NOT double book.  The 24 hours notice of cancellation is necessary and appreciated for all Adell’s Natural Hair Salon members and clients. 


We ask that you arrive on time for your appointment. If a client arrives too late and can not receive services, this will be considered a last minute cancellation.


A cancellation fee of $20 will be charge to the card we have on file for any No Call No Show clients, clients that are too late for their appointment to be serviced, or that cancel WITHIN (less than) the 24 hours time window before their scheduled appointment.  (WITH NO EXCEPTIONS.)




ADDITONAL FEES


We encourage all client to properly detangle their hair before arriving at the schedule salon service. If additional time is need due to the client hair being extremely tangled, an additional fee will be added to the service. 

Length and Thickness/ Quantity of hair may result an additional charge. Please consult with your stylist prior to beginning your salon service.


Thank You For Your Cooperation

Adell's Management Team